How to register DND Complaint against Pesky Calls and SMS

Welcome, we at SMSIdea (Provider of Bulk SMS Service in India) are trying hard to filter out the unwanted communication by educating the consumer’s as to how they can Register a DND(Do Not Disturb) Complaint against the Unwanted Calls and SMS. To know the Process Simple follow the steps:

Step 1:

Check on the below link whether your number is registered in DND or not

Note: Depending on the result follow the step 2

Step 2:

Condition 1 : The number is registered in NCPR

If customer receives UCC(Unwanted Calls or SMS) even after 7 days of registration, he can register a complaint with his service provider within 3 days of receipt of such UCC by dialing or sending SMS to 1909. Customers will have to provide the telephone number or header of the message from where the call or message has been received, short description of such call or message along with the date of receipt of call or message.

For complaint through SMS, customer has to send SMS "the unsolicited commercial communication, XXXXXXXXXX, dd/mm/yy" to 1909. Where XXXXXXXXXX - is the telephone number or header of the SMS, from which the UCC has originated.The telephone number or header and the date of receipt of the unsolicited commercial SMS may be appended with such SMS, while forwarding to 1909, with or without space after comma.

Service Provider will take action on complaint and inform the complainant within 7 days of lodging of complaint. Customers may check registration status of his complaint through the link "UCC Complaint Registration Status".

Condition 2 : The number is not registered in NCPR

Customers (landline and mobile) who do not want to receive commercial communications can dial or SMS to 1909 (toll free) and register in either of the two categories:

Fully Blocked Category - stoppage of all commercial Calls/SMS 
Partially Blocked Category- stoppage of all commercial Calls/SMS except SMS from one of the opted preferences

For registering option using SMS, for 'fully blocked category', write "START 0" and send it to 1909. For 'partially blocked category', send SMS 'START' with one or multiple options from the list of seven categories.

1909 is the Universal number in India, whether the customer is from MUMBAI, BANGALORE, Ahmedabad, delhi, Jaipur, Rajkot, or which ever city

There are at present 7 preferences to choose from- Banking/Insurance/Financial Products/Credit Cards-1, Real Estate-2, Education-3, Health-4, Consumer goods and automobiles-5, Communication/Broadcasting/Entertainment/IT-6, Tourism-7.

For example: To receive messages relating to only Health products, then send SMS "START 4" to 1909. Similarly, for receiving messages relating to Real Estate and Education, send SMS "START 2,3" to 1909.

On successful registration, customer will receive an SMS confirming exercised options and a Unique Registration Number within 24 hrs. The registration will be effective within 7 days of placing the request with the service provider. The customers can check the status of their registration by clicking on "Customer Registration Status".

Customer can also change the preferences after 7 days of registration or the last change of preference.

Customers not registered with NCPR can also identify the commercial calls because they will all come from numbers starting with '140'. This is a series specially earmarked for telemarketers.


Note: We @ SMSIdea( even though being into the business of Bulk SMS Service are strictly against breaching the privacy of the consumers and thus does not want anyone in the telemarketing Industry to take benefit of the loop in the System. Help us clean the system. Spread the word.



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